Entries by Annie Koesterman

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New Customer Reward, Loyalty Penalty

How would you feel if you’re returning to your favorite store and buying the newest item at full price only to hear the customer next to can get a discount on that same new item…because they’re a “new” customer? After getting the discount, why would the new customer return knowing they’ll always have to pay full price after the first purchase? Why would the loyal customer return if they too will always be paying full price? REWARD loyal customers to keep them returning.

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Urgency In Marketing

Coupons with a longer expiration date can be kept by the consumer until it’s useful for them. They are great for the service industry, especially for recurring needs or more expense purchases. Shorter expiration dates work well for retail stores and less expensive purchases. Many retail purchases are want driven. Create the desire, offer a great incentive and limit the time to act. If that timeframe is too long, desire could fade or you allow an opportunity for a competitor to offer a better deal.